Privacy Policy
We respect your privacy. This policy explains what information we collect, why we collect it, and how we protect it.
Last Updated: May 2026
We never sell your personal data
You can access your data anytime
You can request data deletion
You can opt out of marketing
Introduction
Airoreservations.com ("we", "us", "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your information when you use our website, mobile application, or speak with our customer support team.
By using our services, you agree to the collection and use of information as described in this Policy. If you do not agree, please do not use our platform.
This policy applies to all visitors, registered users, and customers of Airoreservations.com. For users in certain regions (such as the European Economic Area or California), additional rights and protections may apply.
What Information We Collect
We collect different types of information depending on how you interact with our platform:
Personal Details
- Full name
- Email address
- Phone number
- Date of birth
- Passport / ID details
- Nationality
Booking Information
- Travel itineraries
- Seat preferences
- Meal preferences
- Special assistance needs
- Co-traveller details
- Frequent flyer numbers
Payment Details
- Credit/debit card type
- Billing address
- Last 4 digits of card
- Transaction history
Technical & Usage Data
- IP address
- Browser type & version
- Pages visited & time spent
- Search queries on site
- Device type & OS
- Referring website
We do not store your full card number. Payment processing is handled through secure, PCI-DSS compliant third-party payment processors.
How We Use Your Information
We use your personal information only for legitimate purposes related to providing our travel booking services:
To Complete Your Booking
- Process flight, hotel, and car rental reservations
- Send booking confirmations, e-tickets, and itineraries to your email
- Share necessary passenger details (name, passport, contact) with airlines and hotels to fulfil your booking
- Process payments and issue refunds
To Communicate With You
- Send service alerts such as flight schedule changes, gate updates, or booking reminders
- Respond to your customer service queries
- Send marketing emails or deals if you have opted in (you can unsubscribe at any time)
To Improve Our Platform
- Analyse how customers use our website to improve search and booking tools
- Detect and prevent fraud or unauthorized activity
- Conduct internal research and analytics
We will only send you promotional emails or deals if you have opted in. You can unsubscribe at any time by clicking "Unsubscribe" in any email or contacting us at [email protected].
Who We Share Your Information With
We do not sell your personal information to third parties. We only share your data in the following circumstances:
Travel Suppliers
Airlines, hotels, car rental companies, and activity providers receive the passenger and booking information they need to fulfil your reservation. This is required to complete your booking and is governed by their own privacy policies.
Payment Processors
We use secure, certified payment processors to handle transactions. They receive only the information necessary to process your payment and are bound by strict data security standards.
Technology Service Providers
We work with third-party providers for services like website hosting, data analytics, email delivery, and customer support software. These providers are contractually prohibited from using your data for any purpose other than providing services to us.
Legal Requirements
We may disclose your information if required by law, court order, or government authority (e.g., immigration authorities may require passenger name records for international flights). We will only disclose what is legally required.
Since travel is global, your data may be processed in countries other than your country of residence. We ensure appropriate safeguards are in place wherever your data is processed.
Cookies & Tracking Technologies
We use cookies and similar technologies to make our website work better for you. Here's a plain-English explanation of what we use:
Essential Cookies
RequiredRequired for the website to function (e.g., keeping you logged in, remembering your search). Cannot be disabled.
Functional Cookies
OptionalRemember your preferences (e.g., currency, language, recent searches) to personalise your experience.
Analytics Cookies
OptionalHelp us understand how visitors use our site (e.g., which pages are most visited). This data is aggregated and anonymous.
Marketing Cookies
Opt-outUsed to show you relevant travel ads on other websites. You can opt out of these at any time.
You can manage your cookie preferences through your browser settings or via the cookie consent banner on our website. Disabling non-essential cookies will not affect your ability to book.
How We Protect Your Information
Airoreservations.com takes data security seriously. We implement industry-standard measures to protect your personal information from unauthorized access, loss, or misuse, including:
- SSL/TLS encryption for all data transmitted between your browser and our servers
- Secure, access-controlled data storage systems
- Regular security audits and vulnerability assessments
- Employee training on data privacy and handling
- PCI-DSS compliant payment processing — we never store full card numbers
While we take every reasonable precaution, no system is 100% secure. If you suspect your account has been compromised, please change your password immediately and contact us at [email protected].
How Long We Keep Your Information
We retain your personal information only for as long as necessary:
Booking records
For financial, tax, and legal compliance purposes.
Account information
If you delete your account, personal data is removed within 90 days.
Marketing preferences
Retained until you unsubscribe or request deletion.
Website usage data
Typically anonymised or deleted within this period.
Regulatory requirements (e.g., tax laws, anti-money laundering regulations) may require us to retain certain records longer than the above periods.
Your Privacy Rights
Depending on your location, you may have the following rights regarding your personal data:
Right to Access
Request a copy of the personal data we hold about you.
Right to Correction
Ask us to correct inaccurate or incomplete data.
Right to Deletion
Request that we delete your personal data ("right to be forgotten"), subject to legal obligations.
Right to Object
Object to us processing your data for marketing or profiling purposes.
Right to Portability
Receive your data in a commonly used, machine-readable format.
Opt Out of Marketing
Unsubscribe from promotional emails at any time with one click.
To exercise any of these rights, email us at [email protected]. We will respond within 30 days. We may ask you to verify your identity before processing your request.
Children's Privacy
Our platform is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. Bookings for minor travellers must be made by a parent or legal guardian, who takes responsibility for the accuracy of information provided.
If you believe we have inadvertently collected data from a child, please contact us at [email protected] and we will promptly delete the information.
Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make significant changes, we will:
- Update the "Last Updated" date at the top of this page
- Notify registered users via email for material changes
- Display a notice on our website
We encourage you to review this policy periodically. Continued use of our services after changes constitutes acceptance of the updated policy.
Contact & Data Queries
If you have any questions about this Privacy Policy, how we handle your data, or wish to exercise your privacy rights, please contact us:
Privacy Enquiries
[email protected]General Support
[email protected]Website
www.airoreservations.comCustomer Support
Available 24/7We take all privacy concerns seriously and aim to respond to all requests within 30 business days. For urgent data security concerns, please mark your email as "URGENT: Data Security".
Have Privacy Questions?
Our team is available 24/7 to assist with any concerns.
Call Now: 888-592-4114